Overview of vacancies
Company Description
At Dolphin Academy, we emphasize care and genuine interaction between humans and dolphins. Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age categories but always includes educational context so that our guests can understand and appreciate the importance of protecting dolphins worldwide and their environment. Together with the Curacao Public Aquarium N.V. and Substation Curacao, they form a fascinating world of diverse marine organisms and ecospheres just waiting for you to come and explore.Job Description
As a Cruise Employee, you will play a pivotal role in ensuring smooth operation and exceptional guest experience within our company. Your responsibilities will encompass various aspects of guest management, safety procedures, and liaison duties between Dolphin Academy staff, taxi drivers, and the mega pier authorities.Key Responsibilities
Preparing Waivers for Cruise Guests:
Ensure all necessary waivers and documentation are prepared accurately and efficiently for cruise guests participating in Dolphin Academy activities. Maintain records of waivers and ensure compliance with legal and safety requirements.Cruise Guest Check-In:
Facilitate the seamless check-in process for cruise guests, ensuring they receive the necessary information and assistance. Address guest inquiries and concerns during the check-in process with professionalism and courtesy.Dispatch of Cruise Guests:
Coordinate the timely and organized dispatch of cruise guests to Dolphin Academy activities, including dolphin encounters and other scheduled programs. Manage queues and ensure guests are briefed on safety protocols and activity details.Supervising Cruise Guests at Dolphin Academy/Sea Aquarium:
Oversee the activities and interactions of cruise guests participating in Dolphin Academy and Sea Aquarium programs, ensuring adherence to safety guidelines and guest satisfaction. Provide guidance and assistance to guests as needed throughout their Curaçao Sea Aquarium Park experience.Contact Person Between Dolphin Academy/Sea Aquarium and Taxi Drivers:
Serve as the primary point of contact between Dolphin Academy/Sea Aquarium staff and taxi drivers, facilitating the transportation of guests to and from the cruise terminal. Coordinate schedules, relay pertinent information, and address any issues or concerns that may arise during transportation operations.Contact Person on Mega Pier:
Act as the liaison between Dolphin Academy operations and mega pier authorities, maintaining open communication channels and ensuring compliance with port regulations and procedures. Facilitate the efficient flow of guests and staff between the cruise ship and the mega pier, addressing logistical challenges and optimizing operational efficiency.Skills and Qualifications
- Previous experience in hospitality, guest services, or cruise line operations preferred.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and external stakeholders.
- Good knowledge of languages such as, Dutch, English, Papiamentu, and Spanish is a pre!
- Excellent organizational abilities and attention to detail, particularly in managing paperwork and logistical arrangements.
- Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities.
- Knowledge of safety protocols and procedures, with a commitment to ensuring the well-being of guests and staff.
- Maintain high standards of personal appearance and grooming.
- Proficiency in relevant software applications and basic office tools for documentation and communication purposes.
Operations Manager M/V (Full time)
Curaçao Dolphin Academy
Functieomschrijving:
De Operations Manager is een hands-on teamspeler, inspireert, coördineert, controleert en faciliteert het personeel in het accommoderen van een ‘once in a life time ervaring’ aan de gasten, dit in nauwe samenwerking met de Manager Dolphins & Programs, Manager Finance (en General Manager). Naast het leidinggeven aan de dagelijkse werkzaamheden is ook de communicatie naar de verschillende stakeholders een belangrijke taak.
Functie-eisen:
- MBO+/HBO werk- en denkniveau
- Bewezen ervaring in een leidinggevende functie, bij voorkeur in een operationele omgeving
- Uitmuntende management & hospitality skills
- Uitstekende organisatorische vaardigheden en het vermogen om prioriteiten te stellen
- Sterke communicatieve vaardigheden en een teamgerichte benadering
- Analytisch denkvermogen en probleemoplossend vermogen
- Flexibiliteit en aanpassingsvermogen in een dynamische werkomgeving
- Bekendheid met operationele processen en het vermogen om deze te optimaliseren
- Gedrevenheid om continue verbeteringen na te streven
- Goede beheersing van het Nederlands, Engels en Papiaments. Spaans is een pré.
- Leiding geven aan het operationele team en zorgen voor effectieve communicatie en samenwerking
- Ontwikkelen en implementeren van operationele strategieën om de efficiëntie te verbeteren en kosten te verlagen
- Monitoren van operationele prestaties en het identificeren van gebieden voor verbetering
- Zorgen voor naleving van bedrijfsbeleid en regelgeving
- Optreden als liaison tussen verschillende afdelingen om een vlotte werking van processen te waarborgen
- Rapporteren aan het management over operationele resultaten en aanbevelingen doen voor verbetering
- Optreden als een coach en mentor voor het operationele team om hun professionele ontwikkeling te bevorderen
Company description:
At Curacao Sea Aquarium Park we emphasize care and genuine interaction between humans and sea creatures. Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age categories, but always includes educational context so that our guests can understand and appreciate the importance of protecting dolphins worldwide and their environment. Together with the Curacao Public Aquarium N.V they form a fascinating world of diverse marine organisms and ecospheres.Key Description:
As a cashier, you welcome guests, enter the program and products of the gift shop, photoshop, dolphin kiss, and complete transaction with guests at the cash register. Additionally, you are responsible for closing the cash register, counting receipts, and reconciling any cash discrepancies. Furthermore, you perform all additional tasks related to being a cashier. You should have a flexible attitude, think along with the customer, and engage in friendly conversation. Your main task is to also sell as many gift shop products as possible, while also ensuring that the gift shop has a presentable appearance. Additionally, you proactively contribute to the assortment of the gift shop and conducts inventory at the end of the month.Main duties and responsibilities:
- Organize and maintain the workspace;
- Perform cashier transactions;
- Take inventory;
- Deal with difficult customers;
- Handle money and other forms of payment, and verifying their validity.
Required skills and qualifications:
- 1 to 2 years of experience as a cashier;
- High proficiency in Dutch, English, Spanish and Papiamentu. Portuguese is prefered.
- Customer service-oriented;
- Resilient to stress;
- Customer-focused;
- Detail-oriented.
Company Description
At Dolphin Academy we emphasize care and genuine interaction between humans and dolphins. Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age categories, but always includes educational context so that our guests can understand and appreciate the importance of protecting dolphins worldwide and their environment. Together with the Curacao Public Aquarium N.V. and Substation Curacao, they form a fascinating world of diverse marine organisms and ecospheres just waiting for you to come and explore.Job description
As the hostess of Dolphin Academy, your friendly demeanor is the first thing our guests sees, and we want you to make it a great lasting impression! As the hostess you need to provide a great customer service for the Front Office, Photoshop and Dolphin Programs.Key responsibilities
The personality of a hostess can vary depending on the context in which she operates, such as the type of establishment she works in (restaurant, hotel, event venue, etc.) and the expectations of her role. However, there are some general traits and characteristics that are often associated with effective hostesses:- Warm and Welcoming: A good hostess is typically warm, friendly, and approachable. She should be able to greet guests with a genuine smile and make them feel welcome and comfortable.
- Polite and Courteous: Hostesses should have excellent manners and be polite and courteous to all guests. They should be able to handle interactions with guests in a professional and respectful manner, even in challenging situations.
- Organized and Efficient: Hostesses often must manage reservations, seating arrangements, and guest inquiries, so being organized and efficient is essential. They need to be able to multitask and prioritize effectively to ensure that guests are attended to promptly.
- Excellent Communication Skills: Clear communication is key for a hostess to convey information to guests and coordinate with other staff members. This includes being able to speak clearly, listen attentively, and convey information accurately.
- Problem-Solving Abilities: Hostesses may encounter various issues or complaints from guests, such as long wait times or seating preferences. Being able to handle these situations calmly and find appropriate solutions is important.
- Professional Appearance: Hostesses often represent the establishment they work for, so maintaining a professional appearance is important. This includes being well-groomed and dressing appropriately for the environment.
- Adaptability: Hostesses should be adaptable and able to handle unexpected situations or changes in a busy environment. Flexibility is important as they may need to adjust seating arrangements or accommodate special requests on short notice.
- Team Player: Hostesses typically work as part of a team, so being cooperative and collaborative is important. They should be able to work well with other staff members to ensure that guests have a positive experience.
Skills and Qualifications
- High School Diploma or equivalent
- Minimum of 1 years working experience as a host/hostess in the hospitality industry
- Work in a fast-paced environment, be organized and task oriented
- Provide exceptional service and a memorable experience to all guests
- A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
- Maintain high standards of personal appearance and grooming
- Good knowledge of languages such as, Dutch, English and Papiamentu, and Spanish is a pre!
Company Description
At Dolphin Academy we emphasize care and genuine interaction between humans and dolphins. Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age categories, but always includes educational context so that our guests can understand and appreciate the importance of protecting dolphins worldwide and their environment. Together with the Curacao Public Aquarium N.V. and Substation Curacao, they form a fascinating world of diverse marine organisms and ecospheres just waiting for you to come and explore.Job description
The Front Office department acts as the business card of the organization. As a Front Office Agent, you are responsible for all reservations. Also receiving, checking in and providing general tourist information to the guests. As well as operating the telephone exchange and perform distinct administrative work.Key responsibilities
- Make and manage reservations quickly and accurately
- Knows how the reservation system works and how to handle it professionally and responsibly
- Provides correct information and service to guests
- Responsible to handle incoming calls and e-mails.
- Knowledge of all dolphin programs that are sold at Dolphin Academy and Ocean Encounters
- Capable of guiding the guests professionally and in a customer-friendly way
- Ensure that all guests adhere to the mandatory regulations that apply at Dolphin Academy, such as wearing a mask inside (Front Office, Photoshop, Giftshop)
Skills and Qualifications
- At least MBO level 3 or 4 and experience working in the hospitality or tourism
- Minimum of two years of experience in a front office position
- Solution-oriented and works well independently and in a team
- Communicates correctly with colleagues and guests
- Is open-minded and thinks 'out of the box'
- Guest-oriented; customer-friendly, open and honest
- Is representative, correct and stress resistant
- Is commercially oriented
- Has a sense of responsibility
- Doesn't have an 8-to-5 mentality
- Has an affinity with the dolphins
- Good knowledge of languages such as, Dutch, English and Papiamentu, and Spanish is a pre!
We are always looking for motivated colleagues. We are therefore happy to receive your open application. Please fill in the form and add a recent resume and motivation letter. State in the motivation letter what you are interested in and why. This allows us to process your application as well as possible. We will let you know as soon as possible what we do with your open application.
We look forward to receiving your application!