Cruise Employee

Company Description

At Dolphin Academy, we emphasize care and genuine interaction between humans and dolphins. Dolphin Academy provides a variety of unforgettable experiences that are tailored for different age categories but always includes educational context so that our guests can understand and appreciate the importance of protecting dolphins worldwide and their environment. Together with the Curacao Public Aquarium N.V. and Substation Curacao, they form a fascinating world of diverse marine organisms and ecospheres just waiting for you to come and explore.

Job Description

As a Cruise Employee, you will play a pivotal role in ensuring smooth operation and exceptional guest experience within our company. Your responsibilities will encompass various aspects of guest management, safety procedures, and liaison duties between Dolphin Academy staff, taxi drivers, and the mega pier authorities.

Key Responsibilities

Preparing Waivers for Cruise Guests:

Ensure all necessary waivers and documentation are prepared accurately and efficiently for cruise guests participating in Dolphin Academy activities.
Maintain records of waivers and ensure compliance with legal and safety requirements.

Cruise Guest Check-In:

Facilitate the seamless check-in process for cruise guests, ensuring they receive the necessary information and assistance.
Address guest inquiries and concerns during the check-in process with professionalism and courtesy.

Dispatch of Cruise Guests:

Coordinate the timely and organized dispatch of cruise guests to Dolphin Academy activities, including dolphin encounters and other scheduled programs.
Manage queues and ensure guests are briefed on safety protocols and activity details.

Supervising Cruise Guests at Dolphin Academy/Sea Aquarium:

Oversee the activities and interactions of cruise guests participating in Dolphin Academy and Sea Aquarium programs, ensuring adherence to safety guidelines and guest satisfaction.
Provide guidance and assistance to guests as needed throughout their Curaçao Sea Aquarium Park experience.

Contact Person Between Dolphin Academy/Sea Aquarium and Taxi Drivers:

Serve as the primary point of contact between Dolphin Academy/Sea Aquarium staff and taxi drivers, facilitating the transportation of guests to and from the cruise terminal.
Coordinate schedules, relay pertinent information, and address any issues or concerns that may arise during transportation operations.

Contact Person on Mega Pier:

Act as the liaison between Dolphin Academy operations and mega pier authorities, maintaining open communication channels and ensuring compliance with port regulations and procedures.
Facilitate the efficient flow of guests and staff between the cruise ship and the mega pier, addressing logistical challenges and optimizing operational efficiency.

Skills and Qualifications

• Previous experience in hospitality, guest services, or cruise line operations preferred.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and external stakeholders.
• Good knowledge of languages such as, Dutch, English, Papiamentu, and Spanish is a pre!
• Excellent organizational abilities and attention to detail, particularly in managing paperwork and logistical arrangements.
• Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities.
• Knowledge of safety protocols and procedures, with a commitment to ensuring the well-being of guests and staff.
• Maintain high standards of personal appearance and grooming.
• Proficiency in relevant software applications and basic office tools for documentation and communication purposes.

We encourage you to apply if you feel your profile is a match!
Please send your resumé and cover letter before May 12th, 2024 to recruitment@csapark.com
For more information about our facility and animals, you can also visit
our website https://www.dolphin-academy.com

Join our team and contribute to creating unforgettable experiences for our cruise guests at Dolphin Academy!